# Return Policy

Last updated: March 20, 2024

At Dessix, we are committed to providing the best service experience. Our refund policy is designed to ensure fairness while protecting both users and platform interests, in compliance with payment processing standards.

## 1. Subscription Management

Certain parts or specific features of our subscription management service are only available to paid subscribers. Based on the subscription plan type you choose at the time of purchase:

- You will be charged in advance on a fixed cycle (e.g., monthly)
- Your subscription will automatically renew at the end of each billing cycle under the same conditions unless cancelled by you or us
- You can cancel subscription renewal by sending an email to [hello@dessix.io](mailto:hello@dessix.io) or through the in-app cancellation process
- No refunds will be provided for fees paid for the current subscription period, but you can continue to access the service until the end of the current subscription period

## 2. Billing and Fee Adjustments

You must provide accurate and complete billing information to our payment system, including:

- Full name
- Address
- City
- County/State/Province
- Postal code
- Phone number
- Valid payment method details

If automatic payment fails for any reason, we will send an electronic bill. You must manually pay the full amount for the billing cycle by the due date specified in the bill.

We reserve the right to adjust subscription fees at our discretion. Any changes to subscription fees will take effect at the end of the current subscription period. We will provide reasonable advance notice of any fee changes, allowing you the opportunity to terminate your subscription before such changes take effect.

## 3. Refund Policy

Our refund policy varies based on subscription type, applicable regional laws, and account status. After submitting a refund request:

- We will manually review your order within 48 hours
- Results or requests for additional information will be sent to your email
- Please check your inbox (including spam folder) to avoid missing important notifications
- Follow the instructions in the email carefully
- If you fail to complete required steps within the specified time, we cannot process your refund

### 3.1 Monthly Subscription and Additional Credits

- First-time monthly subscribers can request refunds within 24 hours of payment. Renewal subscriptions are not eligible for refunds
- Even if refunds are not provided, you can cancel automatic renewal at any time and continue to use the service until the end of the current paid period
- Additional credits are effective from the date of purchase and can be used during the valid subscription period
- Credit package purchases are non-refundable once payment is successful

### 3.2 Refund Calculations

- For users who received discounts or paid taxes, refund amounts (including taxes) will be calculated proportionally based on the actual total amount paid
- Due to bank processing, refunds will be returned to your original payment account within 1-15 business days
- If your account shows any unusual activity, the Dessix support team may require you to provide relevant documentation

### 3.3 Account Risk Assessment

If you experience account access restrictions or other unusual circumstances while using credits:

- We will initiate an account risk assessment process
- For accounts deemed normal, we will immediately restore access and ensure your credits are valid, but no refund will be provided
- If the assessment confirms the account was banned due to triggering risk control mechanisms, we cannot restore your access or provide refunds

Note: If you have previously received a refund from our service, we reserve the right to reject subsequent refund requests, and the above policy may no longer apply to you. This provision is intended to prevent abuse of the refund mechanism and ensure fair use of the service.

## 4. Promotional Activities

Any promotional activities conducted through our service may be subject to rules independent of this agreement. When participating in any promotional activities:

- Please review the applicable activity rules and our privacy policy
- In case of conflict between promotional rules and this agreement, the promotional rules shall prevail

## 5. Contact Us

If you have any questions about our refund policy, please contact us at [hello@dessix.io](mailto:hello@dessix.io)